- Returned jewelry must be without damage,* postmarked within 45 days of last event (as indicated on the Partner Sales Record included in your shipment), and in its original packaging displaying the correct SKU number.** The partner will pay for the insured return shipping costs.
*As with all jewelry, Nozomi Project accessories will tarnish over time, especially if not kept in a clean, dry place. If you are hosting an outdoor event or are in a humid climate, please pay particular attention to leather items as they sometimes begin to "sweat" inside their packages. If you notice this, please use a paper towel to dry the pieces and remove them from direct sunlight. Any pieces that are broken, tarnished, molded, or damaged will not be refunded.
**Each piece of jewelry will be priced and have a SKU number. The picture invoice will display each piece of jewelry and its SKU number. We recommend checking off each piece of jewelry as it sells on the picture invoice so that you have a list of the pieces you are returning with their SKU numbers. (This is helpful in the event that a piece somehow gets separated from its price tag.) At the end of the sale, please make a copy of the picture inventory and return it with any jewelry you wish to return.
- Please use the pre-addressed package and checklist to send any items by insured mail to our U.S. representative.
Thank you for sharing the hope of beauty in brokenness!