Nozomi Project — FAQs

FAQs

 

All Nozomi Project donations  (receipted by Team Expansion, a 501(c)3 non-profit organization) go to the Nozomi Project women and the continuation of the Nozomi Project.  All gifts given in addition to, or instead of,  the suggested gift donation are tax-deductible.  You can visit Team Expansion's site here: www.teamexpansion.org/

Please note:  Our jewelry is all made from used pottery -- most of which were in the earthquake and tsunami.  While we have tried hard to choose pieces that make a beautiful piece of jewelry, there is the chance your piece could have small scratches or signs of wearing from the pottery's previous life.  

SHIPPING & PAYMENT INFO:

Q:  How much is shipping?
We ship worldwide!  And we have just lowered our shipping costs and provide more options.  All shipping over $100 is free.  International Airmail shipping is:  $0 - $49.99 is $3.00;  $50 - $99.99 is $5.00;  Over $100 - FREE SHIPPING!  Regular airmail shipping within Japan is only $2.00.  You may also choose to send a package by Yu-Pack (ゆうパック) within Japan, which is overnight, insured shipping.  Please note that we only do shipping on working days -- Tuesday through Friday.  Nozomi Project is closed on most national Japanese holidays, as well.  

Q:  What if I want my gifts sent to a different address?

If you are using a US credit card/Paypal and you would like your gifts sent to a different address than your Paypal listed address, please make a note in the comment section or send an email with the address you would like to use. 

Q:  How long will it take for me to receive my gifts?​
Orders are processed within 1-2 business days (we are closed for business on Saturday, Sunday, and most Mondays and Japanese national holidays).  Airmail from Japan usually arrives in the United States and Canada between 6 and 21 days.   We are sorry, but we cannot guarantee nor track gifts sent by global airmail.  (For tracking purposes, we recommend international express mail- see below).

Q:  What if I want to receive my gifts faster?
If you would like to have your order delivered by international express mail, please choose Express mail shipping as you check out.  These costs are:   $0 - $49.99 is $9.00;  $50 - $99.99 is $12.00;  Over $100 is $18.00.  Besides the speed in arrival time, express shipping also allows us to track and insure your purchase

Q.  How do I pay for jewelry if I live in Japan?

There are several options. If you have a credit card or Paypal account, these will work fine and your credit card company will do the yen conversion for you, as necessary.  If you want your order sent to an address different than your mailing address, please make a note of the different shipping address in the comment section.  Those living in Japan can also pay by postal money order, or 銀行振り込み(ゆうちょ銀行.  Choose this option when you check out.  At this point, you will need to figure your total based on our Japanese jewelry suggested donations (listed here) and include 500 yen for shipping costs (over 10,000 yen and shipping is free!).  Then please pay at the post office or a convenience store within two business days.  We will ship your order once we receive it, but we are counting on our Japanese customers to pay us promptly.   Here is the information you need to make a postal payment:

ゆうちょ銀行へのお振込

<ゆうちょ銀行からゆうちょ銀行へのお振込>

記号:18120   番号:36894331       口座名:ノゾミプロジェクト

<他金融機関からゆうちょ銀行へのお振り込み>

店名:八一八(ハチイチハチ)

店番:818   普通預金    口座番号:3689433     口座名:ノゾミプロジェクト

Address:  Nozomi Project

〒986−2135     宮城県石巻市 渡波 字下榎壇(Aza-Shimo-Enokidan)142-6

(in English:  Watanoha Aza Shimo Enokidan 142-6,  Ishinomaki-shi, Miyagi ken  986-2135)

Q:  Can I return items?

Unworn items can be returned for money back within two weeks of receiving the item.   

Q:  What happens if my necklace breaks?
Even though these pieces of pottery have survived a tsunami, they are still fragile and need to be handled with care to avoid chipping or breaking.  If the shard should come loose from the silver or gold bail, you can reapply it with epoxy or bond glue or send it back to us and we will repair it for free (we cannot reimburse you for the shipping costs to send it to us, but we will pay for the shipping to return it to you).  If any piece is broken in the mail; if another part of your jewelry should break; or if you have any additional concerns, please email us at support@nozomiproject.com.  

Q:  How should I take care of my silver jewelry?

We recommend keeping your jewelry in the small ziploc bags that we send them in.  This will help prevent tarnishing. 

Q:  Is there any concern about radiation?
Ishinomaki is three hours north of Fukushima and is NOT in the radiation zone so there are no concerns about radioactive materials.

Q:  Are you worried about running out of pottery left by the tsunami?

We are asked this question frequently!  We are incredibly thankful for the hundreds of volunteers who have helped gather and clean pottery around the Ishinomaki coast over the past two years.  Believe it or not, we are still finding broken pottery, though it isn't as prevalent as it was earlier. We have many, many crates stacked in a large army tent as well as in a shed behind the Nozomi House.  In addition, we also have a second-hand store that saves broken pottery for us.  They have told us that there are still people only now going through their possessions from the earthquake/tsunami and bringing it into the store.  They are donating to us the broken/unusable dishes that they receive.

Q:  What are your working hours?

We are usually working at the Nozomi Project from Tuesday through Friday, 9:30 am until 3:45 p;m.  We are closed on most Japanese holidays.

Q:  Who benefits from the funds and support received by the Nozomi Project?
All funding received will go to the Nozomi Project women and the continuation of the Nozomi Project.  Team Expansion(a 501(c)3 non-profit organization) is receipting the U.S. gifts for the Nozomi Project.  

 

Any additional questions can be sent to us at support@nozomiproject.com

Nozomi Project address:

Shimo Enokidan 142-10   Watanoha-Aza, Ishinomaki-shi Miyagi-ken 986-2135     JAPAN

Phone:  (within Japan)  0225904024

outside of Japan:  011--81-225-90-4024